Orders & Returns Policy

General Policy

  • Books, uniforms, shoes, and ID cards once sold cannot be returned or refunded.
  • Items purchased from sources other than Sannitha.com will not be eligible for exchange or support.

Books

  • Any missing, damaged, or incorrect books must be reported within 7 days of receiving the order.
  • Please send an email to books@samashtischool.com with:
    • Order Number
    • Clear image of the issue
    • Contact number
  • Requests beyond 7 days from delivery will not be entertained.

Uniforms & Shoes

  • Uniform and shoe trials must be done before purchase.
  • Uniform trials will be conducted at the school campus, and dates will be communicated via Email / ERP.
  • Only damaged uniforms or shoes are eligible for exchange.
  • Size-related exchanges will not be allowed.
  • White T-shirts once ordered cannot be returned or exchanged.
  • All exchanges will be processed only within 7 days of delivery.
  • Exchange requests after 7 days will not be accepted.
  • Exchanges will be processed only on Saturdays at the school campus.

For exchange requests, please email:

Include the following details:

  • Order Number
  • Description of the issue
  • Photograph of the damaged item
  • Contact number

Payment Issues

  • If amount is deducted from your bank account but the order is not generated, please send an email to:
  • uniforms@samashtischool.com (or) books@samashtischool.com
  • Include the transaction details and contact number.
  • The school team will create a manual order and arrange delivery of the items.
  • Refunds will not be issued for such transactions.